Refund policy

LEONARDO LUXE
Refund & Return Policy

At Leonardo Luxe, we take pride in delivering high-quality products and excellent customer service. Please review our return and refund policy before placing an order.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery for eligible items.

To qualify for a return or exchange, items must:

• Be unworn, unwashed, and unused
• Be in original condition
• Have all original tags and packaging included
• Show no signs of wear, damage, stains, or odors

Order Issues or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To report an issue, email support@leonardoluxe.shop with:

• Your full name
• Order number
• A clear photo of the item and packaging showing the issue

Refunds

Once your return is received and inspected, we will notify you regarding approval.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Original shipping charges are non-refundable.

Non-Refundable Items

The following items are not eligible for returns or refunds:

• Final sale items
• Limited-edition drops marked as final sale
• Gift cards
• Items that have been worn, washed, altered, or damaged after delivery

Non-Refundable Situations

• Buyer’s remorse after the return window has expired
• Incorrect shipping address entered by the customer
• Packages marked as delivered by the shipping carrier
• Shipping delays caused by USPS, UPS, FedEx, or other carriers

Cancellations

Orders may be canceled within 12 hours of purchase. Once processing begins, orders cannot be canceled.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact Us

For questions regarding your order, please contact:

support@leonardoluxe.shop

Thank you for supporting Leonardo Luxe.